FAQ - Frequently Asked Questions

What are the shipping times for your products?

We take 4 to 6 days to process your order and then 7 to 10 days to deliver it to you.

Do you ship worldwide?

Yes, absolutely. We deliver worldwide.

Where do we ship your product from?

Our offices are located in Paris , France . Our international warehouses are located in London and the Philippines.

Do you provide product tracking/monitoring information?

Yes, after confirmation of your order you will receive an email containing all the tracking details for your package.

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us a picture of the damaged item to contact@claeraskinbeauty.com and we will send you a replacement as soon as possible.

Where are you located?

We are located in Paris , France

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see its location at any time. If you still need help tracking your package or have any questions about it, please contact us by email at contact@claeraskinbeauty.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online purchases. If you still wish to receive a refund, we can certainly process the payment, provided the request is made within 30 days of the order date and the product(s) in question are not on sale.